Refund Policy
At Strawberry Dhaka Tech Ltd (SDT), we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
- To be eligible for a refund, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Refunds are generally issued for services not rendered or products with verifiable defects.
Timeframe for Refunds
You have [Number] calendar days to return an item from the date you received it. After this period, we cannot offer you a refund or exchange.
Non-Refundable Items/Services
Certain types of items or services are exempt from being refunded. These include:
- Digital products that have been downloaded or accessed.
- Services that have already been fully delivered.
- Customized or personalized items.
How to Request a Refund
To initiate a refund, please contact our customer support team at [Your Contact Email/Phone Number]. Provide your order number, details of the item/service, and the reason for your refund request. We may ask for additional information or proof of purchase.
Processing Refunds
Once we receive your item and inspect it, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at [Your Contact Email/Phone Number].